Data Deletion Request

1. Introduction

This page explains how to request deletion of personal data held by TourDash, operated by TourDash OÜ, Sepapaja tn 6, 15551 Tallinn, Harju Maakond, Estonia. It applies to everyone whose data may reach our systems, including tour guests who receive booking messages from us on behalf of a tour operator.

2. Who Holds Your Data

For most guest data, TourDash acts as a data processor and the tour operator you booked with acts as the data controller. This means the operator decides what happens to your data and we act on their instructions. We will still accept your request directly and forward it to the relevant operator without delay, and we will act on it ourselves for any data we hold in our own right, such as your TourDash account.

3. What Data May Be Deleted

Depending on how you came into contact with us, this may include:

  • Contact details from a booking, such as name, email address and phone number
  • Booking details shared with us by a tour operator or booking platform
  • Records of messages we sent you, including WhatsApp and SMS reminders, and their delivery status
  • Replies you sent us on WhatsApp
  • TourDash account data, if you are a tour operator or guide

4. How to Request Deletion

Send an email to GDPR@tourdash.app with the subject line Data deletion request. To help us find your data, please include:

  • The phone number or email address you were contacted on, in full international format
  • The name of the tour operator you booked with, if you know it
  • The approximate date of your booking or tour, if you know it

5. What Happens Next

We will confirm receipt of your request and may ask you for further information to verify your identity, so that we do not delete another person's data by mistake. We will complete your request and reply to you within one month of receipt, in line with the GDPR. If your request is complex, we may extend this period and will tell you if we do.

6. Limits on Deletion

We may need to retain some data where the law requires it, for example accounting records, or where we need it to establish, exercise or defend legal claims. Where this applies, we will tell you which data we are keeping and why, and we will delete the rest.

7. Stopping Messages Without Deleting Your Data

If you only want to stop receiving booking messages, you do not need to submit a deletion request. Email GDPR@tourdash.app with the phone number you were contacted on and ask us to stop messaging you, or contact the tour operator you booked with directly. Your booking itself is not affected.

8. Your Other Rights

Deletion is one of several rights you have under the GDPR. You can read about the others, including access, rectification and data portability, in our GDPR Policy and our Privacy Policy.

9. Contact Us

If you have any questions about this page or about a request you have already sent, contact our Data Protection Officer at:

GDPR@tourdash.app

Last updated: 2026-07-27